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Fresh roses are a perishable product but they are not as fragile as most people think. We take the most care in packaging only the freshest roses so you can expect the most beautiful product available. Our fresh roses are best left in their original packaging until ready to use. We ship our fresh roses to arrive when you need them - usually at least one to two days before your event. They will hold up well for several days in their packaging if kept in a cool environment. If possible, wrap plastic container in towel and place in refrigerator.
With fresh roses you will want to a AVOID two things: (1) Moisture and (2) Freezing Temperatures. We recommend storing the fresh roses in a refrigerator. Keep your eye on them since every refrigerator differs in temperature and humidity. DO NOT put your fresh roses in an area of the refrigerator prone to freezing. If the fresh roses look as if they are drying out, remove them from the refrigerator and store them in a cool spot out of sunlight and away from heat (such as in the garage or basement) in the box they came in.
If your fresh roses arrive in less than perfect condition you must contact us within 24 hours of delivery so we can send a replacement or issue a refund.We are not able to issue a refund or replacement for a shipment that has not been signed for at delivery, has been left outside and damaged, and/or has not been stored properly after delivery. Please choose a delivery address where someone will be available to sign for the fresh roses and bring them inside for proper storage. Our company is also not responsible for courier delays due to inclement weather conditions and delays as a result of terrorism, power outages or other natural acts.